WC-Game Studio Support Services

Frequently Asked Questions (FAQ)

• Is it secure to order Magic Snake Game online by credit card?
  You can feel safe using your credit card here without risk. We process your orders through RegNow, one of the most trusted names in online order processing that's been doing business on the internet since 1995. This is a VeriSign Secure Site. The order pages are on this secure site. Your personal information will be kept completely secret and we never sell or give your personal information to anyone. Read our privacy policy for more information.



• What to expect when you order?
  There are only 3 steps to order our game online. The first step is to fill your Product Option such as Quantity and CD-ROM option. The second step is to fill your Billing Information such as Your Name, E-Mail Address and Billing Address. The final step is to fill your Credit Card Information. You can finish them within 2 minutes. After you placed the order, you will immediately receive the license code for the trial version, the link to download the full game and the installation instructions via email.



• The license code I received doesn't work!
  It is most probably because that the game you currently installed is not the newest trial version of Magic Snake Game. Actually we use different license algorithm in each new versions. The license code you receive only works on the newest trial version. Please download the newest trial version of Magic Snake Game directly from our website. Best of all, you can play the full game without license code. You can download it though the link we send you together the license code via email.



• I lost my license code. How to get it back?
  It's very easy. You can email us some information which can identify you bought our game before, such as your email address which was used to receive the license code, your name and address, and so on. If you are proved to be a licensed user, we will send you the license code again.



• Is there speed control for the game?
  We are sorry to say that there is no speed control for Magic Snake Game II. The game runs in a constant speed if your computer meets the minimum requirements of the game. We will implement the game speed control in the next version.